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Minimum viewing requirements
- Microsoft Internet Explorer 5.5 or Mozilla 1.2.1
- System font set to small or normal
- 800 × 600 screen area (resolution), high or medium color
- 266MHz processor and 32MB of RAM
- 56Kb/s modem (if viewing online)
For additional information, see Help.
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| Course description |
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This self-paced training course is an introduction to printer languages, the
command codes that enable applications to control HP printers and create print
jobs. Understanding what these languages are and how they work will help you
become more proficient in solving customer printing issues.
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| Audience |
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This self-paced training course was designed for HP technical post-sales
service and support personnel. It is intended for service and support
technicians that have little or no knowledge of HP printers. Experienced service
and support technicians will use this course for refresher training.
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| Prerequisites |
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Before taking the course, the student should have completed:
- Customer Service Skills
- Troubleshooting Basics
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| Length |
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Approximately 1 to 2 hours
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